FirstWireless Inc.

Two-Way Communications for the Midwest

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When Use of Old Two-way Radio Equipment No Longer Means You Save Money

Posted by Pam T on May 23, 2011

 IS YOUR TWO-WAY EQUIPMENT OLDER THAN YOUR EMPLOYEES?

Police Officer on Motorola Bag Phone vintage photoWe all know that Motorola makes a good product.

In fact, it’s so good that many companies are happily still using 30 year-old equipment. Talk about a great ROI! So you’d think there wouldn’t be a problem with that, right? Ordinarily I’d agree with you if it weren’t for a few little things. Things like:

  • the growing scarcity of parts for old equipment
  • a growing scarcity of technicians who know how to work on that equipment
  • the great improvements in clarity and range the new stuff has
  • and, last but definitely not least, the changing FCC regulations

Um. Yep.

There are some things we just can’t ignore. 

Read on…

WHEN USING OLD EQUIPMENT NO LONGER MEANS YOU’RE SAVING MONEY

—–Old equipment can have multiple problems. Some radios are no longer supported by the manufacturer. Vintage Motorola two-way equipment service benchWhich means they’ve stopped selling the equipment years ago and their inventory of parts to cover warranties is disappearing. As soon as the parts are gone, the support is gone. Also, as equipment ages and parts break or wear out or get pulled off, etc., users don’t always take care of them (i.e., pride of ownership drops and carelessness increases). We’ve seen some amazing ways radios get gerry-rigged to work!  And when the cost to repair exceeds the cost to replace, become doorstops.

Vintage Motorola MX300T Two-way Radio—–The new stuff is really, really good and does actually save money. Much of what’s “out there” is analog, which has served our customers for many years. But like TV, the future is digital. Motorola’s offering, the MOTOTRBO, is a “smart” radio and is designed to save you money.  For example:

  • it can double the number of users on a single licensed 12.5kHz repeater channel through improved spectrum efficiency
  • it reduces repeater costs up to 50% when compared with equivalent analog systems, because a single repeater provides the benefits of two analog repeaters
  • it provides longer talk time with up to 40% longer battery life than analog radios

And that doesn’t even cover the availability of GPS tracking or data capabilities.

—–But the most compelling reason to begin upgrading your equipment is this: Narrowbanding is real, it’s coming and it affects everybody who uses two-way radios on the UHF and VHF frequencies. That’s a LOT of everybodies. Basically, the FCC is requiring all UHF and VHF licensees to upgrade their license and equipment from the 25 kHz to 12.5 kHz (i.e., narrowing the band).

If you recognize your company in the above paragraphs, you really need to talk with us as soon as possible. 

Because effective January 1, 2013, you won’t be able to use old equipment that doesn’t meet the FCC mandate.

To read more about Narrowbanding, click this link:  http://www.firstwirelessinc.com/Narrowbanding_FAQs.html.

Motorola WORK SMARTER

Posted in General Info, Radios, Sales and Promotions | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a Comment »

Common Questions about Licensing: A Staff Interview

Posted by Pam T on April 22, 2011

We receive many phone calls about licensing so I recently sat down with Bob Stephany of our Omaha, Nebraska Sales Office to talk about it.

 

Me: Bob, what are some of the more common questions you hear aboutMy Interview with Bob licensing?

Bob:  Questions vary from operation to operation, but probably the most asked question would be, “When does my license expire?”. Because of the 10 years between license renewals, renewing it is often overlooked.  It’s not a good idea to allow it to expire because it could seriously affect the way you do business.

Me: What are some of the negatives?

Bob: Well, besides having to pay additional fees to have frequencies coordinated again, Licensees:

  • won’t be guaranteed the same frequencies their radios are now programmed to
  • would then need to reprogram the radios to the new frequencies, which is an additional cost
  • would not be guaranteed the same parameters, such as Power Output and Antenna Height
  • are at risk of paying the $10,000 fine from the FCC if operating on an expired license

Me: Sounds like the high cost associated with an expired license can be avoided by acting promptly.

Bob: That’s right.

Me: Now, I know it is necessary to have a New license processed through a “coordinator”, someone from the FCC or a licensing agent, but can Renewals be done by the Licensee themself?

Bob: Yes. The FCC has provided a website just for this purpose.  I must say, though, it is a little intimidating for someone who is not familiar with the application. That’s why we offer to process our client’s licenses for them. This includes Narrowbanding updates.

Me: What is the One Mistake Licensees tend to make?

Bob:  That’s easy…not keeping their contact information up to date with the FCC. Because of this, licensees won’t receive their renewal notices which increases the chances of their license expiring.

Me: Good to know. Now, you mentioned Narrowbanding updates. Is there something Licensees should know about this?

Bob: Yes. To comply with the FCC’s Mandate for all UHF and VHF radios operate at a 12.5khz bandwidth (narrowband) versus 25khz bandwidth (wideband), all Licensees must update their license to replace with or include a Narrowband Designator.

Me: Even the Licensees whose equipment is already narrowband-compliant?

Bob: Yes. The Licensee might have equipment that is ready, but their license needs to be ready, too. We can help them with that process.

Me: Great. How would they start?

Bob: By contacting one of our staff. We have tools available to find the information they need to know. They can call us, email us or go to our website and download a form, fill it in and fax it to us. We’ll then do some research and contact them to confirm the changes. It really is that simple.

Thanks to Bob for the interview.

Let our staff help you determine if you’re in compliance. Call today.

~Pam Tucker, Online Customer Support

Contact us at sales@firstwirelessinc.com with questions about your license.

The deadline to be narrowband-ready is January 1, 2013. Get more Narrowbanding FAQs at our website: www.firstwirelessinc.com.

 Are you ready for Narrowbanding?

Posted in Common Questions, FCC, NARROWBANDING | Tagged: , , , , , , , , , , , , , | Leave a Comment »

4 Steps to Narrowbanding your Two-Way Radios

Posted by Pam T on April 18, 2011

Posted in Common Questions, FCC, NARROWBANDING | Tagged: , , , , , , , , , , , , , , | Leave a Comment »

Got Narrowbanding Questions? Ask the Magic 8 Ball…

Posted by Pam T on April 15, 2011

Remember asking the Magic 8 Ball when you were a kid?

Do you have Narrowbanding questions?Well, searching through all the information about the FCC’s Narrowbanding Mandate can be so confusing, you might as well ask the Magic 8 Ball! Lots of rumors have circulated around and many of our customers want to know, “What’s the real scoop?”.

You are no doubt aware that at 12:00:01 A.M. on January 1, 2013 the FCC has required all UHF and VHF radios to have been narrowbanded and licenses modified. And if this is news to you then stick close.

Because we have been busy doing research on the latest information about this so you can have one easy place to find answers to your questions.  We’ve gathered information from various knowledgeable sources. We’ve contacted those “in the know” and asked our own questions. We’ve read, watched, listened, talked, thought and even dreamed about this. And we’ve created a whole section on our website devoted to just this subject. We’re ready. We’re dedicated. We’re specialists.

Now we wanna have fun…

Let’s just see what would happen if we really DID ask the Magic 8 ball…

Read the rest of this entry »

Posted in Common Questions, General Info, NARROWBANDING | Tagged: , , , , , , , , , , , , , , , | Leave a Comment »

FirstWireless, Inc. Acquires CommSource, Inc.

Posted by Pam T on March 23, 2011

FirstWireless, Inc. acquired CommSource, Inc., a provider of sales and service for Motorola and Icom two-way radios. The acquisition included three stores in Nebraska and Wyoming giving FirstWireless, Inc. a presence in three states: Nebraska, Kansas and Wyoming.

Since 2001, CommSource, Inc. has operated three stores in Nebraska and Wyoming. As an authorized Motorola two-way radio dealer, they offer sales, service, installation and warranty repair for Motorola communication equipment, as well as Icom® sales, in Western Nebraska and Southeast Wyoming. These shops also specialize in Public Service Equipment sales and installations. Please join us in welcoming them to FirstWireless, Inc.!

CONTACT INFO – New Locations

GERING, NE
2045 10th St.
Gering, NE 69341-2417
PH: (308) 436-4933
Toll Free: (800) 201-4933
FX: (308) 436-7044

Hours: M-F 8a-5p MST

CHEYENNE, WY LOCATION
2020 E 11th St.
Cheyenne, WY 82001
PH: (307) 632-6686
Toll Free: (866) 769-6686
FX: (307) 638-4091

Hours: M-F 8a-5p MST

Posted in General Info, News | Tagged: , , , , , , , , , , | Leave a Comment »

 
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